Legal & policies
The terms you agree to when you use Digi Dukaan, how we handle your data, and how to reach us when something goes wrong. Each document shows its version; earlier versions stay published at /<document>/<version>.
Draft pending legal review.
Terms of UseThe agreement between you and Digi Dukaan for using the app.Version 2026-09-29 · effective 29 September 2026
Privacy NoticeWhat personal data we collect, why, who we share it with, and your rights.Version 2026-09-29 · effective 29 September 2026
Seller TermsThe extra terms for running a shop, including Pro plan billing.Version 2026-09-29 · effective 29 September 2026
Cancellations, returns and refundsHow cancellations, returns and refunds work for orders.Version 2026-09-29 · effective 29 September 2026
Delivery and pickupHow shops deliver orders or hand them over for pickup.Version 2026-09-29 · effective 29 September 2026
Acceptable Use PolicyWhat you may not list, post or do on the platform.Version 2026-09-29 · effective 29 September 2026
Reporting content and infringementHow to report unlawful content or infringement, and what we do next.Version 2026-09-29 · effective 29 September 2026
Cookies and app storageWhat the app keeps on your device, and why.Version 2026-09-29 · effective 29 September 2026
Grievance redressalWho handles complaints, how to reach them, and how fast they answer.Version 2026-09-29 · effective 29 September 2026
Questions or complaints
Our Grievance Officer is Devendra Upadhyaya. See Grievance redressal for how to reach them and how quickly they answer.