Grievance redressal

Grievance Officer

Devendra Upadhyaya
[NOT YET PROVIDED: Grievance Officer designation]
Digi-Dukaan, a private limited company
Hustlehub, 3rd Floor, 19th Main Road, HSR Layout, Bangalore, Karnataka 560068, India
Email: [NOT YET PROVIDED: Grievance Officer email]
Phone: [NOT YET PROVIDED: Grievance Officer phone]

Customer care: support@digi-dukaan.com, +91 6000480890.

What you can raise

• A problem with an order, a shop, a delivery, a return or a refund.
• A review, photo or listing you believe is unlawful, abusive, infringing, or about you — see Reporting content and infringement.
• How we handle your personal data, or a request to see, correct or delete it.
• A problem using the app because of a disability.

How to raise it

• In the app: Privacy & Legal → Complaints. You can follow it there.
• By email or phone to the Grievance Officer above.

Please include your registered email or phone, the order or shop concerned, and what you would like us to do. Do not send passwords or sign-in codes.

How it is handled

• You get a reference number, and a copy of your complaint as we recorded it.
• We acknowledge it within 24 hours (48 hours at most for a complaint about goods or a service you bought).
• Complaints about content, your account or your personal data are resolved within 7 days.
• A request to remove unlawful content is acted on within 36 hours; private or intimate images of you, or content impersonating you, within 2 hours.
• Complaints about the goods or service you bought are resolved within one month.

If you are not satisfied with how a complaint about content or your account was resolved, you may appeal to the Grievance Appellate Committee (gac.gov.in) within 30 days. For a consumer complaint you may call the National Consumer Helpline on 1915 or approach the consumer commission. These are in addition to any other remedy the law gives you.